06/30/2017 13:02 EDT | Updated 07/03/2017 09:43 EDT

Interac taking e-Transfer service off-line temporarily to address technical issue

TORONTO — Interac says it has temporarily taken its e-Transfer service off-line to address an "internal technical issue" that has seen service disruptions for a number of customers trying to transfer money online.

"Financial institutions will not be able to process any transactions while we have the system off-line, nor will consumers be able to send or receive any Interac e-Transfer transactions," Interac spokeswoman Colleen Harasymchuk said.

"The system and data remains secure," she added.

The company first announced the problem Thursday evening via Twitter, saying the service was unavailable and that teams were working to resolve the issue.

Interac announced about an hour later that the service had been restored, but then followed up with another tweet several hours after that saying that it was continuing to experience an issue.

Earlier on Friday the company said the service was operating but was experiencing "intermittent issues."

Several customers took to Twitter in search of answers, with some saying they were unable to pay their rent for the next month.


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