BUSINESS
08/29/2018 10:41 EDT | Updated 08/29/2018 10:41 EDT

Air Canada Privacy Breach May Have Affected Up To 20,000 App Users

The airline says it detected unusual login activity and tried to block the hack attempt.

An Air Canada Boeing 777 on the tarmac at Roissy-Charles de Gaulle Airport, north of Paris, Aug. 7, 2018. Air Canada says 20,000 customers may have had their personal information improperly accessed due to a breach in its mobile app.
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An Air Canada Boeing 777 on the tarmac at Roissy-Charles de Gaulle Airport, north of Paris, Aug. 7, 2018. Air Canada says 20,000 customers may have had their personal information improperly accessed due to a breach in its mobile app.

MONTREAL — Air Canada says 20,000 customers may have had their personal information improperly accessed due to a breach in its mobile app, prompting a lock-down on all 1.7 million accounts until consumers change their passwords.

The airline says it detected unusual login activity last week and tried to block the hacking attempt, locking the app accounts as an additional measure.

Mobile app users received an email Wednesday morning alerting them as to whether their account had been affected.

The app stores basic information including a user's name, email and phone number. Air Canada says credit card information is encrypted and would be protected from a breach.

Earlier on HuffPost Canada:


The company says that Aeroplan numbers, passport numbers, birth dates, nationalities and countries of residence could have been accessed if users saved them in their account profile.

Users can reactivate their account by following instructions emailed to them or prompts when logging in.