Glenys Grange looks me up and down. She has poufy gray hair, brown bushy eyebrows. Clear plastic glasses sit on top of her head like a headband. She's wearing a bright pink T-shirt that says I'm So Hip I Needed a Replacement. Maybe she has a sense of humour? Laugh lines furrow the skin around her eyes, but she's not smiling now. "You must be Philadelphia. It's so nice to meet you in person."