RBC has been in the news this week in a way no company ever wants to be.The recent debate about an outsourcing arrangement for some technology services has raised important questions. While we are compliant with the regulations, the debate has been about something else. Despite our best efforts, we don't always meet everyone's expectations, and when we get it wrong you are quick to tell us. You have my assurance that I'm listening and we are making the following commitments. First, I want to apologize to the employees affected by this outsourcing arrangement as we should have been more sensitive and helpful to them.