Ultimately, retailers need to make a decision on where they want to stand in relation to their consumers. Do they want to be perceived as a static entity in the changing landscape of modern retail, or instead lead the way towards a new high street experience?
Jon Worley is Director of Customer Interaction at The Logic Group and is responsible for leading the Customer Loyalty Management consulting practice. Jon has over 20 years experience managing complex technology and business change projects, and has provided consultancy to over 25 customer loyalty programmes in the UK and Europe. Jon’s experience has been gained in multiple sectors including retail, financial services, and hospitality & leisure. His previous roles include senior project management positions both in the UK and the US. This broad business experience coupled with in-depth knowledge of customer loyalty solutions and strategy enables Jon to ensure that our client’s projects are successful in engaging their customers and achieving the desired business outcome.
Online sales in November were up 18 per cent from last year as the festive rush has encouraged consumers to reach into their digital pockets. So 2012 was a year of "Bricks vs. Clicks" but what will drive retail in 2013? Here are some thought starters or perhaps predictions for 2013 by The Logic Group.
01/15/2013 05:06 EST
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