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Leyla Seka

General Manager and Senior Vice President, Salesforce Desk.com

Leyla Seka
General Manager and Senior Vice President, Salesforce Desk.com

Leyla leads Desk.com, salesforce.com's all-in-one customer service app for fast-growing companies. Attracting some of the leading customer-oriented brands such as Yelp, SnapChat, Fitbit, Bonobos, and Disqus, Desk.com has become known as the savvy customer support app that connects agents with e-mail, phone calls, and social channels.

Prior to her current role, Leyla was responsible for building and growing the Salesforce AppExchange, the world’s leading business apps marketplace. In her five years managing the AppExchange team, she helped grow salesforce.com's robust and innovative partner ecosystem of startups and ISVs building and selling the next-generation of enterprise apps.

In her six years at salesforce.com, Leyla has held a variety of positions across product management, product marketing and business operations helping to build a scalable infrastructure to support the company’s business. Prior to salesforce.com, Leyla worked in product management and marketing organizations at Primavera Systems (acquired by Oracle), Evolve Software, Vivant and Eutron SPA. Leyla also spent 2 years as a Peace Corps officer in Mali West Africa. Leyla holds a B.A. in International Relations and French from the University of California at Davis and a MBA from the Masagung School of management at the University of San Francisco.
The 'Blowfish Effect' Can Help Small Retailers Beat The Big

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It's not easy to be a small business taking on established competitors, especially during the holidays. With many risk-averse customers sticking with well-known brands and tried-and-true solutions, SMBs in the retail space need to work hard to cut through the noise and reassure nervous consumers.
11/25/2015 04:32 EST
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Over the past few months there's been a lot of conversation about whether women are getting a fair shake in Silicon Valley. It's fantastic that there's so much focus on gender equality, but most of the discussion bypasses the fact that we still need to get more women to even try to succeed in technology.
04/24/2015 05:09 EDT