Speaker, Facilitator & Professional Coach * Having better conversations with people who drive you crazy! *
Discover how to go from conflict to collaboration - even with people who "drive you crazy". As a trained facilitator and a natural speaker, Monique Caissie draws from 30 years of crisis intervention work to empower people to improve their professional relationships and get better results while feeling more head, respected and happier.
She is an Accredited Trainer for DISC as a Human Behavior Consultant and a Certified NLP Professional Coach. Check out her website at http://moniquecaissie.com/ and be sure to grab her Free Results Accelerator Cheat Sheet on How to Ask For What You Want. http://bit.ly/2askpage
In reflecting on a conversation I had with a Director of Care and her direct boss at a senior's residence, I was struck by how unaware they were that their attempts in managing communication flow was causing their current communication breakdown.
Out of the blue, someone I know professionally wrote me a quick Facebook private message telling me he thinks I'm amazing. Truthfully, I didn't even know how to respond. I read it and sat with it for...
It's very easy to judge another. Everyone does it. On Friday, we went to grab a bite at Wendy's. Ahead of us, there was an impatient woman, waiting to be served while a confused, older gentleman was...
Having relationship problems keeps us in a stress response and irrational fears can sneak into how we perceive simple requests or exchanges at work. So, let's treat Valentine's Day like a do-over for that New Year's resolution on improving our relationships.
Over the years, I have noticed many instances where professionals felt that they were supposed to be above all of life's challenges and obstacles. Not just health care workers ignoring their own health; but leaders who feel stressed by circumstances beyond their control and who live in fear of being discovered so that they feel anxious and afraid.
Increasing communication skills to improve collaboration can assist an organization to become more effective as well as successful. When your employees and leaders are getting along with each other, there are fewer misunderstandings, so, workplace frustration also becomes reduced.
For some of us, when we are receiving feedback, it can put us in a state of panic. If you tend to be an anxious person, such as I once was, it is very easy to go to a dark place that makes you feel bad. Over the years, I have learned to not only accept feedback, but welcome it.
It was 1991 and my first Christmas in my new home after my emotionally draining divorce. We lived in a depressed area. My family was 400 km away. I was struggling financially with a small business, helping in the community where I could, while nurturing my four-year-old who had some health challenges.
Susan was a fellow office manager. She was given a budget to decorate for Christmas. As she transformed our offices with green and tinsel, she also loudly voiced what a waste of time and money it was. She even complained about the lunch-time Christmas party on Christmas Eve when we could leave early. Oh, for crying out loud!
There are too many Christmases where the shine was dulled by illness. Several times, Christmas Day got completely postponed, and everyone stayed home to avoid more cross-contamination! So, what you do to get through the next few weeks if an unplanned bug shows up to mess up your plans?
All of these lead to being inspired to set goals and take action - compare in order to set a healthy goal; compete to be the best leader at home or at work; and never be so comfortable that you become complacent.
Growing up in Montreal, Quebec during the rise of a separatist political party in the 1970s gave me a front row seat to how families can be divided because of political differences. Every Sunday, after church, this division played out in my living room. The lessons I learned then are more relevant now than ever.
Anger or anxiety disables our thinking brain. We need to re-calibrate what we are thinking in order to reclaim our emotional balance. That being said, when someone is putting pressure on us or elevating our blood pressure, stepping back and approaching things differently can help improve the outcome.
Have you ever had a closet that was full of old clothes and that you lost a lot of weight? If you decided to buy a new wardrobe, you would have to declutter the stuff that doesn't fit anymore. We have to do the same thing with our calendar.
The people who use emotional blackmail are doing so because it works. They rely on our negative emotions where we turn off our logic. People who use emotional blackmail are also adept at punishing you if you try and play their game.
"You know what you are? You are a Weeble!" At first, I was trying to figure out if this was a compliment. "You are a Weeble." Then a genuine smile crossed my face when I realized he was right. All the things that I was doing were the things that you could learn from a Weeble.
Oh no. You can hear them coming down the hall and are wishing you could hide under your desk. Being on a team project with them can feel like there's no escaping them. You know who I'm talking about: the nay-sayers and folks who seem to go around thinking there's a contest to be won for complaining or seeing the worst out of every situation.
Having been a counsellor and crisis interventionist, I have supported people who only began dealing with horrible experiences after a trigger in their environment. And far as emotional triggers around sexual abuse go; this election is a doozy.
When we think of the best teams, many people aim for collaboration as the most desirable trait in the members and the leaders. While a collaborative approach targets the best win/win scenario that everyone can hope for, there are times where leaders need to step away and adopt a more directive stance.
I'm currently taking a refresher course on dealing with aggressiveness in someone we want to have a relationship with. When someone tells me that they are chronically being treated aggressively, it is...