"Please" and "thank you" are simple words, and yet it seems that most people don't use them enough. Basic etiquette is often missing in society, in both our personal lives as well as our professional ones. You can make yourself stand out in a rude society by remembering your manners, treating people as respected individuals, and doing what others are unwilling to do.
Insightful … humorous … entertaining … even contagious ☺ … words that are often used to describe Rhonda Scharf. A speaker/consultant with the uncanny ability to look at the normal and see something quite different. <br> <br> Rhonda is a Professional Speaker, Trainer, Author and Consultant, based in Ottawa. She has worked with tens of thousands of people in 13 different countries. In 2004 Rhonda served as the National President of the Canadian Association of Professional Speakers (CAPS), has served on the Board of the Global Speakers Federation and is named in the current edition of “Who’s Who in Professional Speakers” (where she has been listed since 1998). <br> <br> She's funny, she's real, and she's ON THE RIGHT TRACK!
So often as professionals do we end up responding to the loudest voice or the most pressing demands. Sometimes that means we never get caught up, let alone feel in control of our workload. We need to work smarter, not just harder. And while that's easier said than done, it is possible.
04/20/2016 12:50 EDT
Last week the approved merger of Starwood Hotels and Resorts with Marriott International was announced. It is like the blending of two very successful, independent, and somewhat competitive families. Looks great on the outside, but the merger is not always great for the families (or the employees).
04/14/2016 12:40 EDT
It's Friday night and weather at Newark has caused another flight cancellation. The lines are long, but the staff is excellent and moving through the line quickly. And then I find out why. As pleasant, compassionate and friendly as they are, they are singularly focused on serving the customer quickly; yet not efficiently.
04/06/2016 05:59 EDT
If you were hit by a bus tomorrow, would your company survive? Here are four things you can do to ensure that your company won't grind to a halt without you.
03/28/2016 02:58 EDT
When someone sends a mass email saying they are leaving, they often haven't thought things through. They are probably having an emotional reaction to what is likely a very emotional situation.
03/22/2016 10:05 EDT
Looking for a job after you've had one for a while is like getting back into the dating world too. Not fun, but sometimes you just have to jump in. And just like the elusive great first date, finding a great job feels elusive too. Jobs are tough to find because, in most companies, jobs are already filled before they are posted.
03/09/2016 05:11 EST
Credibility is one of those invisible skills that we have quite a bit of control over. It can affect every aspect of your life including your professional life. Luckily there are many ways you can control your credibility.
03/02/2016 03:25 EST
What have you got to lose by being friendly? What have you got to lose by inviting the CEO to have a coffee with you in the lunchroom? Whether someone is a sports celebrity or a senior executive, you should not let fear prevent you from approaching them.
01/27/2016 03:15 EST
My boss is a mess. She is so disorganized, it's driving me crazy! She forgets meetings, leaves things undone and creates more work for me because I have to fix her mistakes. I feel like her mother. It's a huge waste of my time, and it keeps me from doing the other things that need to get done.
01/18/2016 03:12 EST
Think back to the last time you arrived home and told your family you'd had a bad day. You probably expected them to cut you some slack, and perhaps forgive you for being in a bad mood. Why do we do that? Why do we behave the worst with the people we love the most?
12/31/2015 02:57 EST
I've heard it said that "it's better to give than receive," and I've always joked that that couldn't possibly be true. Yes, I give. I give generously, but I have never experienced such an incredible joy from making someone feel special for a few hours.
12/22/2015 04:12 EST
Whether you love him or can't stand him, you've got to admit that Donald Trump knows how to get publicity. This isn't about his political views. It isn't about whether you agree with him or not. It's about learning what The Donald has done and how his lessons for getting publicity can be applied to our business.
12/15/2015 12:30 EST
Does the thought of going to this year's holiday party make you uncomfortable? Do you prefer to avoid those social outings where you don't know anyone (or not everyone)? According to the New York Times, 40 to 75 per cent of people suffer from social anxiety. In fact, it's the number one social fear.
12/10/2015 05:35 EST
While there are a million other things to pack (passport, toothbrush, etc.), these are the things that affect your roommates more than they affect you. We are a world filled with people that only think about themselves. Don't let that be you -- think of others and pack with them in mind!
12/01/2015 04:13 EST
Gossip. It happens in every workplace and in every family. For some reason, we just love to talk about others. Until that conversation is about us. When we're the subject of office gossip, it no longer seems like harmless entertainment.
11/20/2015 09:57 EST
It isn't easy being pushed by others. We tend to react negatively, instead of seeing the push as an opportunity.But if we see pushes for what they are -- challenges and opportunities -- we can use them to help achieve our goals.
11/06/2015 03:08 EST
You've had an argument and it got completely out of hand. It escalated into something personal, and then something hurtful. It's a good way to ruin relationships, and all the hurtful things that were said can be very hard to recover from. Force yourself to stay as calm as possible. Don't take any bait to react negatively, or explosively.
10/19/2015 05:39 EDT
We shouldn't encourage that thinking. We need to create a revolution of people who reward others for "doing the right thing". We need Canadian companies to be ethical, to be honest, and to want to do the right thing, because it is the right thing to do.
10/01/2015 05:30 EDT
Last week I met Ani at a workshop I was giving. Ani is a very direct communicator and she feels strongly that her own blunt style of communication is best. She has no intention of changing her style and, in fact, has many reasons why she won't change.
09/25/2015 08:45 EDT
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