President, Starbucks Canada
Rossann Williams is senior vice president and president, Starbucks Coffee Company Canada, with overall leadership for the Starbucks business and operations in Canada which includes company-owned retail stores, licensed stores, and the foodservice channel. Rossann is a true steward of the Starbucks Mission and values, and is known for leading courageously, driving positive business results and developing strong teams and leaders.
Prior to assuming leadership of our Canadian business, Rossann led the Global Talent function in our Partner Resources (HR) organization from 2013-2014. Under her leadership, the organization brought new energy and transformative changes to Starbucks’ approach to acquiring and developing talent.
Rossann held several key Operations leadership roles prior to joining Partner Resources. As interim senior vice president, Global and Americas Operations in 2012 she led global support to Retail Operations Leadership to develop the Operations Annual Operating Plan and ensure execution of the company’s strategic direction. She served as divisional senior vice president for the Sunbelt Division from 2010-2012 leading 4,200 stores and 43,000 partners in six regions across the southern half of the continental United States and Hawaii. Prior to that Rossann spent three years based in Amsterdam as vice president of Operations, for Starbucks Europe, Middle East and Africa (EMEA) where she helped build the Starbucks business and ensure operations excellence in more than 28 international markets. Rossann began her career with Starbucks in 2004 as regional vice president in the U.S. Central Zone.
Rossann has been building successful retail businesses for more than 30 years. Her passion for retail – and customer connection – started when she became a university-aged owner of a 7-11 franchise in Portland. She went on to hold several retail leadership roles with Toys R Us and Blockbuster. She was Senior Vice President of Operations for Blockbuster Inc. in Texas where she developed and implemented retail operational strategies for its company-operated business in the Central Division, before joining Starbucks.
She is a member of the board of directors of Women’s Foodservice Forum. Rossann attended Lewis and Clark College and Portland State University in Portland, Oregon with undergraduate work focused on pre-med. Outside of work, Rossann is an animal-lover who likes spending time with family and friends, enjoying the great outdoors, and reading a good book.