11/25/2020 10:49 EST | Updated 11/25/2020 16:23 EST

Ontario's COVID-19 Response Hampered By 'Delays And Confusion,' AG Finds

The report points to a cumbersome command structure, struggling lab capacity and outdated IT systems.

Chris Young/Canadian Press
Ontario Premier Doug Ford and Health Minister Christine Elliott arrive at a news conference at the Ontario legislature in Toronto on Nov. 25, 2020.

TORONTO — Ontario Premier Doug Ford railed against the government’s auditor for writing a report critical of his government’s handling of the COVID-19 pandemic Wednesday.

“I have some serious, serious problems with this report,” he said during his daily press conference at Queen’s Park.

“I can’t stand for this and I’ll tell you, I won’t stand for this ... There’s a big problem with an accountant that starts giving me health advice.”

The auditor general is an independent office of the legislature that provides regular reports on government spending. Ford’s Progressive Conservatives have praised her work in the past.

The premier even got sarcastic, mocking the auditor for her lack of medical experience: “I’m really glad the auditor general just got a health degree and became a doctor over the last year or so.”

‘Delays and confusion’ in COVID-19 response

The new report said Ontario’s response to the COVID-19 pandemic was slower and more reactive than that of other provinces, hampered by “delays and confusion in decision-making” as public health experts took a secondary role to government officials and politicians.

Outdated provincial emergency plans played a role in slowing down the response in the winter and spring, as did systemic issues such as a lack of laboratory surge capacity and old IT systems, auditor Bonnie Lysyk said in the report.



Lysyk also pointed to an increasingly cumbersome command structure, and one that was not led by public health expertise despite the creation and expansion of a provincial health command table that she says now involves more than 500 people.

As well, she found the province’s chief medical officer of health did not fully exercise his powers in responding to the pandemic, or issue directives to local health officials to ensure a consistent approach across regions. A consistent provincial message on masking for the general public didn’t come until October, she noted as an example, and was then issued by the province, not Dr. David Williams.

The Canadian Press/Aaron Vincent Elkaim
Ontario Auditor General Bonnie Lysyk speaks during a 2019 press conference at Queens Park.

“Despite COVID-19 being a public health pandemic, we noted that those with public health expertise did not play a leading role in the ministry’s response,” the report said.

“Local medical officers of health informed us that they were confused by provincial politicians delivering critical public health advice in place of the chief medical officer of health.”

Ford suggested the Lysyk had strayed from her mandate with the new report. 

“Stick with the job that we hired you for. Don’t start pretending you’re a doctor or a health professional cause I’ll tell you, you aren’t.”

Lysyk’s report also raised concerns that lab testing, case management and contact tracing were not being conducted in a timely enough manner to limit the spread of the virus, noting that between January and August, all but one public health unit failed to meet the target of reporting test results within a day 60 per cent of the time.

Chris Young/Canadian Press
Dr. David Williams, Ontario's chief medical officer, Premier Doug Ford and Health Minister Christine Elliott attend a news conference at the Ontario legislature in Toronto on Nov. 25, 2020.

Health Minister Christine Elliott said that while the government welcomes some of the points raised by the auditor, the report is a “disappointment” and “in many respects, a mischaracterization of the province’s pandemic response.”

“We have been decisive at every turn,” she said, adding Ontario was the first province to designate COVID-19 as a publicly reportable infectious disease and the second to declare a health emergency due to the pandemic. Ontario also has the lowest active case rate of any province outside of Atlantic Canada, at 89 per 100,000 people, she said.

“No jurisdiction is perfect and we are certainly no exception. But our job in such an unprecedented crisis as this one is to make the best decisions we can with the best available information, and that, we have done,” Elliott said.

Among the points of contention is the auditor’s finding that Williams did not lead the provincial pandemic response, the minister said. The government has always followed Williams’ recommendations throughout the pandemic, though it may have discussed “some potential small changes” at various points, she said.

No jurisdiction is perfect and we are certainly no exception.Health Minister Christine Elliott

The government has faced repeated requests to publicly release Williams’ advice to the minister and cabinet but has yet to do so, an issue that is noted in the auditor’s report.

Lysyk also said many of the issues her office identified would have been avoidable if the province had acted on key lessons from the 2003 SARS outbreak before or during the health crisis.

Among the recommendations from the SARS Commission were public health reforms to streamline operations and management of the province’s 34 public health units, which currently continue to function independently, often without sharing best practices, she said.

As a result, Ontario’s COVID-19 response was often “disorganized and inconsistent,” according to the report.

Another key lesson highlighted by the SARS Commission was the need for preventative measures, the document said.

“Following this principle means taking decisive action early. This is not what the audit found; instead we found systemic issues and delays in decision-making,” Lysyk said in a statement.

Previous recommendations not acted on

Recommendations made in previous auditor general’s reports to regularly update emergency response plans and address weaknesses in public health lab and information systems were also not acted on, the report said.

Information systems currently in use have “limited functionality for case management and contact tracing,” and the system used in labs is not integrated with the public health system, the audit says. What’s more, lab testing still follows a “substantially manual, paper-based process,” it said.

The auditor general’s office said it will issue a second report on the provincial COVID-19 response that will examine health-related expenditures, personal protective equipment and long-term care.

Ford has fired other independent officers of the legislature in the past and closed their offices. One of them, the former environmental commissioner, has joined his opposition in the Green party.

With files from Emma Paling

This report by The Canadian Press was first published Nov. 25, 2020.