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If we really want forgiveness and to rebuild trust, our apology must be heartfelt and recognize how we hurt the other person or people.
In this writer's experience, voters and consumers are forgiving. They are profoundly aware of the tendency of humans to have human failings, being human beings themselves. And, as long as mistakes are not being made all the time they will forgive and forget and move on.
We're human, even at work. Which means that every now and again we're going to screw up. When that happens (and it will) apologize and do better next time. Not sure how to stumble through an apology at work? (Because... um, hello, awkward!) Here's how to get it right.
For Premier Wynne, when it comes to the Mississauga and Oakville gas plant cancellations, being an Ontario Liberal Premier, means always having to say you're sorry. But for the most part, these apologies are non-apologies. They are more about "spin" and "PR" than sincerely taking personal responsibility.
I didn't expect that my decision to be unapologetic would result in an inability to apologize. The prospect of having to make an apology is absolutely agonizing for me. Often I muster the courage to make an apology, then wimp out, convincing myself that the issue was no big deal or the apology would not make a big difference. Other times, I retreat to the safety of an email apology or an apology gift.
Tim Knight writes the regular media column, Watching the Watchdog, for HuffPost Canada. Some things I don't understand: What
Every May 26, Australia has a National Sorry Day to remember the forcible removal of Aboriginal children from their homes. Why not a day of sorrow and acknowledgment for those that have suffered past racist and discriminatory actions for the sake of our national interest?