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apologizing

We're human, even at work. Which means that every now and again we're going to screw up. When that happens (and it will) apologize and do better next time. Not sure how to stumble through an apology at work? (Because... um, hello, awkward!) Here's how to get it right.
Try as we may, none of us are perfect. We come with flaws and shortcomings I like to refer to as our character. We may like to present ourselves in a fashion that masks our true character, but with time the truth is always revealed. So, why not embrace our character, instead of hiding from it?