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Customer Experience

I am looking for a light at the end of the aisle. This light is where consumer racial profiling is no longer part of the daily shopping experiences of many racialized and Indigenous consumers in Ontario. Each CRP story ends with the targeted person describing feeling left stripped of their dignity, humiliated, embarrassed, fearful and vulnerable.
This simple technology can almost guarantee business success. From the AOL Partner Studio
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There's no shortage of options on how to run a business, but one philosophy unites all schools of thought -- give customers
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Small things business owners can do to provide personalized service. From the AOL Partner Studio
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A good marketer can find lessons and inspiration from just about anywhere. Whether it's a leveraging a pop culture moment, new trends, or a season, great marketers can bring a brand to life by paying attention to what's going on around them and listening to their audiences.
According to a 2016 GE Healthcare study, 81 per cent of patients are unsatisfied with their health care experience. While
Do you know people who shoot themselves in the foot with this "truth vigilantism"? Are there people you work with who don't have a good filter and say things that are unnecessary, self destructive or harmful to the team? How do you give them corrective feedback to stop listening to their anxious judge?
Why is it when I get into an UberX car, the driver rarely knows which way to go? For those who have spent more than enough time being carted around by UberX, I can confidently say that you've likely found yourself in a navigational nightmare at least once (more so with a rideshare).
Research shows that 94 per cent of customers who have a low-effort or frictionless service experience will buy from that same company again. hose who have a poor customer service experience? Watch out. Nearly everybody (95 per cent) will talk about a bad customer service experience to an average of 21 people.
When most organizations set out to innovate, they often look at the problem from their own point of view. But by exploring the challenge through the eyes of the end user -- the people who actually use your product or service -- you can understand what really matters, where real value lies and what will make solutions stick.