Repeatedly over this past year, prompted by the American election, one hears the question: "Where are our great leaders?" And then everyone gets down to dissecting politicians, exposing their every weakness, and bemoaning their increasing lack of capability. That is surely accurate, but there's another explanation to add to this rationale: we don't have real leaders anymore because we don't have followers.
It has all come to where we are today: Loss of confidence, loss of trust, and staggering market losses. This is the time for transparency, authentic conversation, honesty and humility. Those who display this behaviour have a chance to slowly regain the shattered trust of their customers. Straight talk. Honest talk. Committed talk. No spin. No rationalization. The industry messed up, and the public wants to hear the truth.