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how to apologize

If we really want forgiveness and to rebuild trust, our apology must be heartfelt and recognize how we hurt the other person or people.
We're human, even at work. Which means that every now and again we're going to screw up. When that happens (and it will) apologize and do better next time. Not sure how to stumble through an apology at work? (Because... um, hello, awkward!) Here's how to get it right.
I didn't expect that my decision to be unapologetic would result in an inability to apologize. The prospect of having to make an apology is absolutely agonizing for me. Often I muster the courage to make an apology, then wimp out, convincing myself that the issue was no big deal or the apology would not make a big difference. Other times, I retreat to the safety of an email apology or an apology gift.
Try as we may, none of us are perfect. We come with flaws and shortcomings I like to refer to as our character. We may like to present ourselves in a fashion that masks our true character, but with time the truth is always revealed. So, why not embrace our character, instead of hiding from it?
If someone has to force themselves to forgive in order to meet someone else's expectations, they'll be more tormented than if they'd held onto their hurt. A better solution would be to learn how to let go.