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saying sorry

Canada has a well-deserved reputation as one of the friendliest, most polite countries in the world, and you don't have to look far to see why. Yes, we say "I'm sorry" a lot, but we actually say "Thank you" a lot more -- almost twice as often as "I'm sorry," in fact.
We're human, even at work. Which means that every now and again we're going to screw up. When that happens (and it will) apologize and do better next time. Not sure how to stumble through an apology at work? (Because... um, hello, awkward!) Here's how to get it right.
"I love you," "I am sorry," and "Please help me." How often do you say these words? When I was asked, I first thought, I
I didn't expect that my decision to be unapologetic would result in an inability to apologize. The prospect of having to make an apology is absolutely agonizing for me. Often I muster the courage to make an apology, then wimp out, convincing myself that the issue was no big deal or the apology would not make a big difference. Other times, I retreat to the safety of an email apology or an apology gift.