Canada is at risk of "regulatory capture" in its telecom industry, TekSavvy is arguing.
Internet providers are dropping download caps and wireless companies are waiving long distance fees.
Big Telecom sees an existential threat in proposals to increase competition.
Shares fell more than six per cent in trading Wednesday after the company warned it has become a victim of its own success.
Penalties may not be strong enough to change telco tactics, a consumer advocacy group says.
Freedom Mobile's spike in customer complaints is a sign the wireless brand has made it to the big time.
Canadian telcos make 70 times as much per gigabyte, per person as telcos in India, and 23 times as much as Finland.
The latest edition of an annual federal study finds Canada, along with the U.S., still has the highest telecom prices among G7 countries.
But Bell gets the most telecom complaints overall, according to a CCTS report.