Lululemon said who want to return their defective women’s yoga pants they don’t have to bend over in a store to show that the product is too sheer, contrary to reports, according to CTV.
The Canadian athletic apparel company announced the recall of some of its black Luon pants last Monday after complaints about the product’s quality surfaced. Customers who bought the defective pants could exchange them or get a refund.
But some have been asked to prove that they’re too transparent by testing them in the store, according to Jezebel.
“I was asked to BEND OVER in order to determine sheerness. The sales associate then perused my butt in the dim lighting of the change room and deemed them ‘not sheer,’” one customer wrote on Lululemon Athletica’s Facebook page on March 19. “I called the GEC to confirm this is their protocol, and they verified that yes, the ‘educators’ will verify sheerness by asking the customer to bend over.”
A company representative quickly replied to discuss a solution to the problem, and assured customers Lululemon does not need them to wear the bottoms to prove they’re too sheer.
Another report said a woman who called a Lululemon store was apparently told that she would be asked to try the pants on to see if there was a problem, according to luluaddict.blogspot.ca.
An anonymous commenter claiming to work in a Canadian shop said asking customers to bend over “is super out of line and also very sad,” and adds some employees can feel the difference in the recalled products.
When asked how the pants made it to consumers, Lululemon CEO Christine Day said the pants passed basic tests and the problem couldn't be identified until later.
“The truth of the matter is, the only way that you can actually test for the issue is to put the pants on and bend over... It wasn’t until we got in the store and started putting it on people that we could actually see the issue.”
The recalled products make up around 17 per cent of women’s pants in the company’s stores, according to The Globe and Mail. The blunder is expected to diminish first-quarter revenue by US $12 million to US $17 million.
Lululemon hasn’t announced the exact cause of the defect.