BUSINESS

Tim Hortons Lids Letter Voices A Nation's Pain (PHOTO)

08/14/2013 04:56 EDT | Updated 08/16/2013 02:47 EDT

An early morning, a rush to get to the car, a long wait in a drive-thru line for precious caffeine, and then it happens. Disaster strikes. A lid fails, the coffee will not hold.

It's an experience shared by millions of Canadians and now one brave soul has given voice to a nation's pain.

Without further ado, probably the greatest customer service letter in the history of Tim Hortons:

tim hortons open letter

tim hortons lid

tim hortons letter

(H/T Imgur/Reddit)

Also on HuffPost

Canadian First World Problems