Sleep tight and don't let the bed bugs bite your patrons Hotel Quebec, otherwise you might just have to sue them.
What started as an unpleasant stay for one guest at the family-friendly hotel has evolved into a lawsuit over bad reviews and allegations of bed bugs.
On April 26, Laurent Azoulay booked a two-night stay at Hotel Quebec in Québec City as part of his eight-year-old son's hockey tournament. The father says he woke up during the middle of the night Friday to find bed bugs nipping at his legs.
"I not only saw them, I videotaped them. I kept them in a glass that I brought downstairs to the front desk to show them," Azoulay told CBC Radio's Daybreak Montreal.
Hotel staff tried to accommodate Azoulay but given it was the middle of the night and all other rooms in the hotel were fully booked, Hotel Quebec could only move him to a nearby chain hotel to stay the rest of the evening.
But Azoulay, who had travelled with his son and hockey teammates, says he didn't want to move everyone in the middle of the night only to wake up a few hours later to catch the hockey tournament.
And so he stayed for the remainder of the night.
After returning back from the hockey game on Saturday and being moved to a different room, Azoulay got in touch with one of the hotel's general managers who offered him a $40 rebate for his first night stay, an offer which he called "insulting".
Azoulay reportedly told the general manager she should beg him not to tell another person about the incident according to court documents obtained by La Presse.
After deciding he had had enough with the hotel, Azoulay left but not before telling nearby patrons about his bed bug experience. Once arriving at home, the Montreal native then wrote a scathing review on TripAdvisor detailing his experience with Hotel Quebec, according to the Daily Dot.
Since the review went live on April 27th, Jaro Hotels, the chain that owns Hotel Quebec and a handful of other properties has seen a flood of calls and concerns over bed bugs and a dip in business. Management at Hotel Quebec don't dispute finding bed bugs in Azoulay's room but insists the incident was a one-off, notes SweetIQ.
Azoulay, for his part, has refused to remove his review, leaving the hotel's general manager, Jacques Robitaille to file a lawsuit against him for damages and loss of profit worth $95,000.
The case has yet to go to court and none of the allegations have been proven in court.
Related on HuffPost:
Stay | New York, NY
This boutique is known for its great central location half a block from Times Square, funky design, fun bar... And some tiny rooms, half of which face a wall a few inches away from the window. Make sure to get a room on the top floors (the bar downstairs can be very loud) and facing the street. Also, if you need extra space, book a Large King Room instead of a Standard Room. <a href="http://www.oyster.com/new-york-city/hotels/stay/" target="_hplink"><strong>See more photos of Stay>></strong></a>
Quest Potts Point | Sydney, Australia
Everything about the 70 rooms in the chic Quest Potts Point hotel is luxurious and stylish. But while some rooms have decent street views, others, in every price range and room category, face a brick wall. You might want to request a street view room upon checking in, but if you're stuck with a side room overlooking the building next door, check out the lovely rooftop terrace, which offers nice views of the neighborhood and part of Sydney's skyline. <a href="http://www.oyster.com/sydney/hotels/quest-potts-point/" target="_hplink">See more photos of Quest Potts Point>></a>
The Luxe Manor | Hong Kong, China
The Luxe Manor was designed to look like Salvador Dali's imagination -- and the result is certainly surreal, with quirky, slightly over-the-top decor. Rooms, though unique and modern, have mostly poor views of other buildings. Note that paying more for a Suite will not always get you a better view since all room categories are in all sides of the building. <strong><a href="http://www.oyster.com/hong-kong/hotels/the-luxe-manor/" target="_hplink">See more photos of The Luxe Manor>></a></strong>
Hotel Le Notre Dame | Paris, France
This funky, upper-middle-range property is housed in a 400-year-old historic building steps from Notre Dame and the Seine. Rooms were designed by Christian Lacroix and feature eclectic decor and modern amenities, but while most boast jaw-dropping views of the cathedral and the river, a couple face a gross air shaft that barely lets any light in. <strong><a href="http://www.oyster.com/paris/hotels/hotel-le-notre-dame/" target="_hplink"> See more photos of Hotel Le Notre Dame>></a></strong>
Ayres De Libertad | Buenos Aires, Argentina
Although all rooms of this sleek and modern hotel have floor-to-ceiling windows, only half of them face pretty Libertad Street-- the other half has lousy views of a rundown courtyard in urgent need of some fresh coats of paint. <a href="http://www.oyster.com/buenos-aires/hotels/ayres-de-libertad/" target="_hplink"><strong>See more photos of Ayres De Libertad>></strong></a>
Catalonia Rigoletto | Barcelona, Spain
The Catalonia Rigoletto is housed in a building shared with apartments and offices, and is little by little buying more space. Currently it has 65 rooms and suites, very few of which have views (at least in the figurative sense of the word). Sure, they do overlook something, but it is not precisely what we'd call a pretty view. <strong><a href="http://www.oyster.com/barcelona/hotels/catalonia-rigoletto/" target="_hplink">See more photos of Catalonia Rigoletto>></a></strong>
Best Western Dam Square Inn | Amsterdam, The Netherlands
Views from the rooms here are quite hit-or-miss. While some have views of a narrow but lovely, typical Amsterdam street with dormer windows, bicycles parked by the door and flower pots on window sills, and even of the beautiful Niewe Kerk (New Church), others face this ugly, chipped wall. The good news is that some rooms have all of the above. <a href="http://www.oyster.com/amsterdam/hotels/best-western-dam-square-inn/" target="_hplink"><strong>See more photos of the Best Western Dam Square Inn>></strong></a>
Days Inn Chicago | Chicago, IL
Known as the Rock and Roll Days Inn back in the day for its popularity among famous bands and musicians, this value hotel offers rooms with either street or interior views. Granted, neither is especially attractive, but at least the street-facing rooms have more light. All categories have rooms on both sides of the building, so if a bright room is important to you, request one overlooking W Diversey Parkway. Light sleepers, however, might appreciate the quiet back rooms. <strong><a href="http://www.oyster.com/chicago/hotels/days-inn-chicago/" target="_hplink">See more photos of The Days Inn Chicago>></a></strong>
Hotel 41 at Times Square | New York, NY
Hotel 41 might have a great location in the heart of Times Square, free Wi-Fi, Aveda bath products, and free breakfast, but all of those things don't quite compensate for the lack of views. And lack of views means literally no view: some rooms, like this Standard, have a brick wall a few inches from the window. You'll have to upgrade to at least a Superior room to get a slightly nicer view (but still nothing to write home about). <strong><a href="http://www.oyster.com/new-york-city/hotels/hotel-41-at-times-square/" target="_hplink">See more photos of Hotel 41 at Times Square>></a> </strong>