BRITISH COLUMBIA

Hai Xia Sun, McDonald's Meet, Resolve Complaint

08/26/2013 05:52 EDT | Updated 08/26/2013 07:59 EDT
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WILLOWBROOK, IL - NOVEMBER 11: (FILE PHOTO) A patron is seen through a window displaying McDonald's golden arches as she eats her meal November 11, 2002 in Willowbrook, Illinois. The Oak Brook, Illinois-based company has announced that it will restructure its operations in four countries and close in three countries, shutting down approximately 175 underperforming restaurants in about 10 other countries and eliminating 400-600 positions to control costs and reallocate resources. McDonald's Corporation announced its first quarterly net loss ever January 23, 2003 in Oak Brook, Illinois. The $343.8 million loss for the last three months of 2002 shows the company's charges and write-offs. The fast-food chain said that it would close about 600 restaurants this year, including 400 traditional McDonald's. (Photo by Tim Boyle/Getty Images)

The complaint by Hai Xia Sun that she was discriminated against because of her accent in a B.C. fast food outlet has been resolved amicably, the McDonald's store owner said in a statement Monday.

The owner of the Richmond McDonald's franchise where Hai alleges the mistreatment occurred, met with her and her friend Monday, the statement confirms.

"It was a constructive meeting where I provided Ms. Sun and her friend with an apology for the misunderstanding which they have both accepted," store owner Joe Guzzo's statement reads.

An invitation to meet was also extended to Hai's son, Frank Zhao. Zhao had said earlier that the incident reflected badly on Canada's global image.

On Friday, McDonald's Canada responded to the allegations with a statement denying there was any racism involved. The incident was referred to as a "very simple misunderstanding."

Read the full statement from Joe Guzzo:

I met with the customer and her friend today. We had extended the invitation for the meeting to her son so we could engage in a face-to-face discussion and learn from the recent experience. It was a constructive meeting where I provided Ms. Sun and her friend with an apology for the misunderstanding which they have both accepted. We are extremely pleased to have reached a resolution.

Clarification: Hai Xia Sun's son, Frank Zhao attended Monday's meeting with his mother and her friend.

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