The CEO of Tim Hortons is warning that cutting off the temporary foreign worker (TFW) program to restaurants could mean longer wait times and more incorrect orders at Timmies locations.

Marc Caira made the comment in an interview with Bloomberg news, in which he framed the debate as a question of customer convenience.

“If you don’t have access to some of the foreign workers where they are required it will ultimately also impact on the Canadians that work in that area, because we can’t really deliver on the promise that we want in terms of delivering quality service,” Caira told Bloomberg.

Caira was in Ottawa this week to attend a mayor’s breakfast, where he told the audience that, when it comes to being competitive in business, Canadians may need to toughen up a bit.

“The world loves Canadians,” Caira said, as quoted at the Ottawa Business Journal. “But I would humbly suggest that maybe sometimes we’re a bit too nice.”

He explained: “I’m not talking about rude or being arrogant or being disrespectful. I’m talking about leadership. I’m talking about being bold, being first, being proud. I’m talking about being daring.”

Caira’s comments on the foreign worker program come days after Employment Minister Jason Kenney announced reforms that, among other things, place a ban on restaurants hiring TFWs for entry-level jobs in areas with unemployment rates higher than 6 per cent.

The changes also place a cap on the total number of TFWs at a workplace to 30 per cent of all staff. That limit will be gradually reduced to 10 per cent by 2016.

In comments to media, Kenney has suggested the reforms are the first step to eliminating the TFW program altogether.

"To be honest, if I were setting policy today, I would not have opened that program as [the previous Liberal government] did in 2002. But it's there," Kenney told CBC’s Terry Milewski.

But Kenney estimated “several thousand” businesses would be forced to close down if the program were abruptly cancelled.

Tim Hortons’ Caira is clearly hoping the Conservative government will not follow through on its intention to phase out the program.

“We hope to engage with the government” to create some “flexibility” to hire TFWs, Caira told Bloomberg.

“We have had good success with the program. Where there is some hiccup along the way, we deal with it quickly and very seriously,” he said.

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  • When The Icing Comes Off Your Boston Cream

  • When A Variety Pack Is Basically All Plain

  • Having To Dig For All The Good Timbits At The Bottom Of A Snack Pack...

  • Or Fight Over The Last One

  • Ordering A Double Double And Getting A Regular

  • When They Don't Have The Doughnuts You Like

    Chocolate with toasted coconut? Strawberry-filled with white frosting? Good luck with that.

  • And Sometimes You Get Stuck With The Stale Ones

  • Uggghhhhhhh The Lineups Get So Long

  • Heck, Even THIS GUY Thinks So

    <a href="" target="_blank">Tim Hortons CEO Marc Caira admits Timmie Hos lineups are too long</a>. Coooooome on vending machines!

  • The Lids!!!

    <a href="" target="_blank">Arg!!!</a>

  • (Although There Are Some Easy Fixes To That Tims Problem)

    Try folding the flap down. Timmies also <a href="" target="_blank">suggests asking for one of the specialty drink lids</a>.

  • When All That's Left Of The Iced Capp Is Ice

    You basically need a spoon to eat it.

  • Having To Ask For A Bagel To Be Double-Toasted To Get It Just Right

    Even then, sometimes it's <em>still </em>not toasted… or it's burnt around the edges.

  • The Powder From Powdered Doughnuts Is Impossible To Get Off Your Clothes

  • Smile Cookies Aren't Always So Smiley

  • (But They're Still Tooootally Worth It)

    The proceeds <a href="" target="_blank">go to local charities, hospitals and community programs across Canada</a>.

  • When There's Too Little Cream Cheese...

    Or WAY too much.

  • It Sucks When You Haven't Won Roll Up The Rim In A While...

  • Or When You Throw Out The Cup By Accident

  • Or When They Don't Give You A Roll Up The Rim Cup At All


  • When An Extra Large Just Doesn't Do The Trick

  • OK, Tims Has Its Problems. But No Matter How Many There Are...

  • We Just Can't Give It Up

  • Seriously, Timbits Are Basically Happiness In Dough Form

  • And The Coffee Is Pretty Decent

    Although not everyone agrees.

  • And Some Employees Really Make Your Day

  • Timmies For Life

  • MORE: Canadian First-World Problems

  • First Day Of Spring Finally Arrives... Snowstorm hits.

  • Just Got Netflix... U.S. Selection Is WAY Better.

  • Rogers Or Bell... Take Your Pick.

  • When I Travel Abroad, Locals Think I’m American.

  • When I Type '?,' It Comes Out As 'É'

  • Watched The Super Bowl... Didn't See The Good Ads.

  • Loonie Is At Par With U.S. Dollar... Prices Aren’t Adjusted.

  • Uses Canadian Spelling... Gets Corrected By U.S. Spell-Checker.

  • Forget Shipping Fees... Seller Won’t Even Ship To Canada

  • Goes To Buy A Chocolate Bar... They're Out Of Coffee Crisp.

  • Asks For A Double-Double... U.S. Cashier Doesn't Understand.

  • Tried To Watch Video Online... Geoblocked!

  • Paid $1.98 Charge With A Toonie... Got No Change.

  • Site Asks For ZIP Code And State... What, No Postal Codes?

  • Next: Most 'Canadian' Slang

  • Double Double

    <strong>WHAT IT MEANS:</strong> A Double Double refers to a coffee (often from Tim Hortons) with two creams and two sugars. <strong>IN A SENTENCE:</strong> "Yes, hi, I'd like to order a Double Double."

  • Gut-Foundered

    <strong>WHAT IT MEANS:</strong> When food, however unappealing it is, is all you <a href="" target="_blank">crave at the end of the day. Or, you're just very hungry.</a> <strong>IN A SENTENCE:</strong> “Your mind wanders when it’s gut-foundered. Is it going to be take-out? Is it going to be pizza?”

  • Shit-Kickers

    <strong>WHAT IT MEANS:</strong>Shit-Kickers are nicknames for cowboy boots. Hee Haw! <strong>IN A SENTENCE:</strong> "I can't go to the Calgary Stampede without my shit-kickers."

  • Kitty-Corner

    <strong>WHAT IT MEANS:</strong> Something that is in a diagonal direction from something else. <strong>IN A SENTENCE:</strong> "The grocery store is kitty-corner to the school."

  • Chinook

    <strong>WHAT IT MEANS:</strong> A warm wind that blows east over the Canadian Rockies, warming up Calgary in the winter. <strong>IN A SENTENCE:</strong> "This chinook is giving me a headache."

  • Darts

    <strong>WHAT IT MEANS:</strong> A slang term for cigarettes <strong>IN A SENTENCE:</strong> "Get your darts out."

  • Stagette

    <strong>WHAT IT MEANS:</strong> Stagette is another name for bachelorette party. <strong>IN A SENTENCE:</strong> "Are you heading out to that stagette this weekend? There's going to be a stripper."

  • Cowtown

    <strong>WHAT IT MEANS:</strong> Cowtown is a nickname for Calgary. <strong>IN A SENTENCE:</strong> "I've been living in Cowtown my entire life."