Bell Mobility's Fee For A Nonexistent 911 Service Will Cost It $1 Million

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BELL MOBILITY
For years, Bell Mobility charged residents of Canada’s northern territories 75 cents a month for 911 services. There was only one problem: There was no access to 911 services in the territories, outside of Whitehorse. | CP
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For years, Bell Mobility charged residents of Canada’s northern territories 75 cents a month for 911 services.

There was only one problem: There was no access to 911 services in the territories, outside of Whitehorse. To this day, calling 911 will get you a recorded message.

Now, a nine-year-long legal battle over the issue is about to come to an end, with Bell Mobility offering a settlement for roughly $1 million, according to a notice from the plaintiff’s lawyers issued last week.

"It's taken a lot longer than it needed to do, although we were in it for the long term," lead plaintiff James Anderson told CBC News.

"Had I known that Bell would appeal every step I might have thought differently. But it was the right thing to do."

yellowknife northwest territories
Traffic on Franklin Avenue in Yellowknife, N.W.T. (Getty Images)

Anderson and his son, Samuel, filed the class-action lawsuit in 2007, Mobilesyrup reports. It was certified four years later. They won in the Supreme Court of the Northwest Territories in 2013, with the judge declaring Bell responsible for damages to its customers.

But Bell appealed the ruling, arguing its contracts were worded in such a way as to allow the company to charge for the service. The Northwest Territories Court of Appeal upheld the ruling against Bell last year.

Over time, 30,000 people would join the lawsuit as plaintiffs, according to Mobilesyrup. They are expected to share the $1,016,336.57 payout among themselves, though they have a right to object to the amount.

But that depends on the courts approving the settlement. A hearing is scheduled in Yellowknife for June 6.

The judgment affects Bell Mobility customers in the territories who signed a contract before April 13, 2010.

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