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There's a Reason Millennials Want a Culture of Collaboration at Work

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alvarez via Getty Images
alvarez via Getty Images

All too often, businesses will throw a bunch of intelligent and creative people together in a room, cross their fingers, and hope for some spark of creativity and innovation.

Well, those days are numbered.

Although the concept of collaboration has been around for as long as we have, it exists in a constant state of evolution. We have gone from Post-It notes, flip-charts and whiteboards to SMART boards and Skype brainstorms. From email to internal social media.

Not only are office spaces now designed to encourage collaboration, but companies are also changing how employees communicate and collaborate. It's not enough to simply hope your employees will get together and that creativity will ensue.

Building this type of culture not only makes business 'cents' through increased productivity and creativity, but it also creates a more engaged workforce, increasing morale and helping attract and retain top talent.

And if you're a company that wants to attract the next generation of talent -- read: millennials -- you better have a corporate culture that knows how to be collaborative.

Millennials have spoken. A recent study shows that a culture of collaboration is one of the top things millennials are looking for in an employer. This new generation of workers wants to use technology to connect with the world and their peers in ways that allow them to have deeper and more globalized connections.

Many innovative businesses already integrate familiar external communication platforms into daily work life, but more and more leading companies are looking for secure, internal versions to share knowledge and information in ways that are familiar to younger workers, only through at-work networks.

Indeed, some of today's most successful companies build great ideas around the use of physical and virtual tools to inspire and enable a collaborative workforce.

Taking a page from the higher education and research and development industries, innovative institutions have long used collaboration between faculties to drive the cross pollination of ideas. Inspiring and creative ideas truly can come from everywhere and everyone, which is why the ways in which people communicate can make the difference between a brand discovering greatness, or being left behind.

As a result, it's not surprising that some of Canada's Best Workplaces are early adopters of diverse avenues of collaboration. While some opt for virtual means, others have found innovative ways to engage employees within their physical space. A great example is Procter & Gamble Inc. The company's Toronto headquarters offers "digital workspaces" and open concept collaborative workspaces which feature technology to enable off-site employees to remain in touch with each other and their on-site team. This kind of flexibility makes it hard to not stay in the loop.

But a company doesn't need to be a large or multinational enterprise to reap the benefits of collaboration. Kindred Home Care, the 30-year-old company based out of small town St. Stephen, New Brunswick, took on the challenge to become the first in its industry to start using an internal social collaboration tool to increase productivity and communication. In an industry that is typically slow to embrace new technologies, Kindred fared well with its new tool; employees were able to assist customers 300 per cent quicker within the first six months, all while increasing employee engagement.

Other Canadian companies including Canadian Tire and Manitoba Hydro engage their employees in interesting ways in the physical spectrum. Canadian Tire created "HotiDEAS," a forum for IT employees to share best practices, allowing for knowledge and ideas to flow freely among the staff in a supportive environment. Manitoba Hydro has introduced monthly lunches with its CEO, where employees are chosen at random to attend, and then ask questions. The idea is to give employees at all levels of the company the opportunity to share feedback and ideas with senior management, in an effort to change the narrative on important issues.

Collaboration, whether it's virtual or physical, is in our nature, which is why it drives fulfillment. According to a recent study from The Wharton School of Business at University of Pennsylvania, employees who feel they are working in a loving, caring culture reported higher levels of satisfaction and teamwork, leading to better performance.

Harnessing a collaborative culture provides employees with regular opportunity to express gratitude and affection towards team members. This, in turn, builds job satisfaction and commitment to the organization. As more millennials move into the workforce, established teams must adapt to new ways of doing business, keeping collaboration top of mind.

However, tools of collaboration are only as good as the culture of collaboration. Before implementing tools to help employees work and communicate closely with one another, companies need to develop a strategy to understand why collaboration is important and make sure that any tools or strategies being implemented best serve the needs of employees, and management too.


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