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Sticky Situations: My Boss Has a Short Attention Span

Posted: 12/07/11 09:01 AM ET

Julie Blais has joined as HuffPost Canada's etiquette columnist. Please direct any questions about sticky situations of your own to julie@etiquettejulie.com.

Sticky situation:
My boss is usually late, then texts and tweets during our one-on-one meetings. Is there anything I can do to get her attention on me?

Solution:
Your boss could be perceived, by some of us, as displaying rude behaviour. To her, and many of her peers though, she could simply be one of those high performers who thrive on multitasking and checking things off their to-do lists. She is also probably the type who finishes off other people's sentences just because she knows what they are going to say and believes that doing so demonstrates that she is in tune with the other party. Bottom line, she is a doer, probably appreciated by her superiors and maybe even you for her high energy and efficiency. Your bottom line is your time is being wasted, and you are frustrated and rushed.

My recommendation for soliciting on time, full-focus meetings is five-fold.

First, plan to hold your meetings during the times when she is the least busy. Do you usually meet your boss first thing in the morning, just before lunch, at the end of the day, or do you catch her on the fly? If you have a regular time slot, it may be time to revisit it. Observe her comings and goings to determine the least interrupted times of her day. If you do not have official meetings, plan for them based on her activity pattern. Look for a recurring lull in her daily routine.

Second, set realistic duration expectations with your superior. Let her know how much of her time you will need. Don't try and minimize this. A little trick here is to overestimate the amount of time you will need. If you need 20 minutes, ask for 30. This way, you will have the extra time for unexpected interruptions or for your necessary repetitions and summaries due to her lack of attention. This habit also has the added bonus of making you feel more relaxed knowing that time is on your side. By slightly exaggerating the necessary time for meeting with your boss she will also be pleasantly surprised when the meeting ends before she even got the itch to look at her watch.

Third, inform her of the objective of the meeting and let her know how important her contribution is. Put these three recommendations together and it could sound something like this: "Jane, I am almost done the Frasier report and before I conclude I need your input. Thirty minutes should be good to focus on the action plan for our East Coast team. The last few times we met was around 9:30 a.m. and I noticed that you were in high demand at that time. I am in the office at 8:30 a.m. on Tuesdays. Could that work for you?"

Now for the fourth component: Congenially not sarcastically, demonstrate polite, civil workplace behaviour. Come the day of the meeting when your boss shows up, take your PDA device out and say, "I'm just going to put this in silent mode so that way we won't be interrupted." Most of the time, when someone is in adrenalin mode, all that is needed to convey attention is a gentle reminder of good manners.

One last thing -- just before the meeting starts set the tone by saying something like, "Thank you for meeting with me, Jane. I really needed your expertise on this one."

The end result could be that you will have her focused on you, but that she will not be punctual. If that is the case, pride yourself for receiving your well-deserved attention and don't take her lateness personally. Take it professionally. Realise that some people are chronically late, attribute it to diversity and prepare accordingly by bringing extra work to occupy your time while waiting.

 

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MSROADKILL612
love auto biographys. any appS to write mine?
06:33 PM on 12/08/2011
bring your lunch, chew with your mouth open, dont wear knickers & keep your legs way open, pick your nose, do your nails etc. - that should work
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TT Esty1
Failure is a temporary condition.
01:10 AM on 12/08/2011
No, no, Julie, you've got the boss all wrong. This is not a multi-tasking doer who is high energy and efficient. In fact, she is probably inefficient and the consequence is that she has to exert a high energy to keep up. Moreover, there is never any time when she is not busy. She is out of her depth and hasn't time to learn how to swim. Looks good when you just look at the behaviour but you have to ask, what the antecedent of the behaviour is and what the consequence. The antecedent is survival and the consequence is turmoil. Fact, the boss needs help.

As for the employee, learn to understand the under lying dynamics and if you do and can adapt to them, one day you will be a boss - although maybe not with this firm.
10:42 AM on 12/07/2011
So Julie : You are saying that you need attention from authority figures regardless of their
incompetence., because this will prove your worth in the Grand Scheme of the Universe and
advance your career to glorious heights .

In essence you are telling people ; " Be a suckup "

Not really good advice , is it now ???
10:32 AM on 12/07/2011
So Julie. : You are saying that you need attention from authority figures, regardless of their incompetence , because it will somehow let everyone know that you are important in the scheme
of the Universe. In essence you are saying " Be a suckup "

This is not very good advice !
09:13 AM on 12/07/2011
It's good advice but it is also worth keeping in mind. This is a situation in which someone is exercising undue power over you. Like you are a lesser person than them. All techniques offered to you cluster around the polite and the persuasive, cajoling and being indirect. This is because in the workplace hierarchy your basic human right of freedom of expression is severely curtailed. The free market steals your individual freedom then tells you that capitalism is about individualism. It's a crock.