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Kerry Harris

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REBRAND: The Liberal Party's Makeover Challenge

Posted: 08/10/2012 2:57 pm

You can't say that I didn't offer -- oh yes, I did.

Every time one of those nice, young earnest canvassers called me on the phone from the Liberal party, I told them the same thing -- that I would be happy to give them money if only they would spend some time getting a coherent brand strategy together.

And, that I would be happy to volunteer to do so just so they wouldn't embarrass the crap out of themselves a second time around -- the first pounding was bad enough!

And so each and every one of those earnest young folks promised to pass on my messsage to HQ -- either they lied and didn't bother, or HQ is tone deaf and doesn't give a monkey's ear about getting their act together

Shame on you Liberal party, backroom leaders either way.

You have taken a party that I cared about for most of my adult life and made me ashamed to say that I vote Liberal -- I'm mad at you, damn it, and you should care about that.

And so, because you party people clearly have lost the way, I'm going to be way presumptuous and give you my five cents on the matter whether you like it or not.

First off -- get clear on your brand promise -- the "we are the other guys" platform just doesn't cut it.

I have no idea what you are all about anymore and creating more "Liberal red books" with more blather about "roadmaps to success" do you no favours.

Do the heavy lifting and complete a brand assessment.

Do you have any idea what you look like from a 360 POV? Where you fit in your category?
What is the party (company) assessment and do you understand the strengths/weaknesses/opportunities/threats to your party? How you stack up against the competition -- for heaven's sake you got trounced by the NDP last election, that should be some indication that not only did you miss the bus, you missed the streetcar, subway, Greyound, bike path ... need I go on?

And at the end of all that -- what's your major brand challenge?

Do you have any idea why Canadians so violently rejected you last election?

I have some sense, but since you haven't returned any of my calls, I'm not telling!

Listen up Liberal Party -- a brand is both functional and emotional from the end user POV -- the user asks him or herself, "Hmmm, what do I get when I buy the Liberal party?

Well at this red hot moment and from this user's POV ....

Functionally, I get a party that has squandered its brand assets.

Emotionally, well, I am feeling so very disappointed and let down.

There is so much work to do:

  • Do the heavy lifting and get together an objective third party view of your brand.
  • Identify your major brand challenge and be honest about the gaps between where you are now as a party and your vision for the future.
  • Streamline your messaging architecture and stick with it.
  • Do some reputation recovery -- you owe some of us apologies.
  • An most importantly, get some clean, clear, NEW energy in the back room.

Last thought ...

Collective myopia doesn't make for clear brand strategy.

That much I know to be true.

 
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02:58 PM on 08/13/2012
It is a sad day for the Liberals if they think that drafting Justin Trudeau as leader will gain favour with voters. More important to voters is a government that listens to and cares about what the people and the country actually need then acts responsibly to meet those needs. I am tired of provincial and federal governments (Liberal and Conservative) working diligently to keep the 1% happy at the expense of the 99%. Our country is being robbed of a healthy future by government. We need to weed out the users and abusers of power and bring new people into politics. If Canadians don't insist on election reforms, to change the voting method and bring in new and fresh perspectives, we will continue the downhill corruption and cronyism slide.
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justchristopher
Super news freak
12:10 PM on 08/13/2012
I to have been a lifelong supporter of the LPC, but I have completely given up on them. You can thank IGGY for that. I am now a supporter of the NDP. At least I know where they stand.
Hafingnetonne
A few words
10:45 PM on 08/12/2012
Finally some common sense. Work on something real, based on real people’s aspirations and listen to them! The eccentricity of a MP Rullah Mullah trying to import in Canada old sick Indian folk to overcharge our system (Bill C-248) for example does not endear you to us. Immigration has bottomed out, the changes made by your arch enemy rally Canadians. They are fed up with liberal schmoozing and please pay the bill – get smart. You have no war room and your torpedoes are humid and do not cause damages. Liberal party must aim at being the favourite party in preparing itself to give up and jettison a past vision of past glory. Be real nothing is left. Build on what Canadians will not let savage by the PC. Get the academics and the humble folk on your side but also the dwindling middle class. And good luck to that and fight. Party of zoombies!
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Greg YanickThompson
10:43 PM on 08/12/2012
well kerry , I dont give a hoot about political party,s , but in my mind,, if liberals and NDP er,s really care about what is happening to Canada !! then hook up together and stop splitting the vote ! this illegitimate corporate controlled government is working for big oil and oversea,s corporation,s ,even there supporter,s acknowledge this ... any government that rules for other than its citizen,s ,,needs to go ,,, NOW!!!
10:34 PM on 08/12/2012
Things I like about the Liberals are:
1) they are not the Harper(TM0 religulous neo cons.
2) they were paying down the debt and not increasing it.
3) They endorsed programmes which were good for the country and not corporations.
4) They never had a leader who was found in contempt of parliament.
4) They took questions from the press by enduring scrums and not limiting questions to three when the questions couldn't be avoided. .
5)They didn't have four ethics commisioners quit so they could speak out.
6) they didn't have members in parliament respond to questions with reading from a prepared typed response. Once the same question was answered with the same words thirteen times.
7)The Liberals never bundled a hundred or so bills into the budget.
8)They didn't just rebrand disasters.
9) When the Liberals were in power Canada was a country to be proud of.
10)No Liberal leader ever had to have a smile coach.
11) the Liberals are the Liberals. They are not a party which was a religulous party called the Reform Party and run by the son of a radio evangelist.
12) The Liberals called the tar sands the tar sands and not ethical oil.
13) The liberals never silenced scientists.
14) Trudeau divorced his wife, She never had to live in the Chateau Laurier and show up for photo ops.e.

Suffice to say Harper is a shame to Canada and is willing to smile and smile and be a villain.
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Trashcan Man
Luck does not reduce risk even when it seems to.
09:22 PM on 08/12/2012
"Problem with Libs is not policies, it's guts."
True. People vote according to emotion and little thought, as demonstrated by the article. Any candidate who runs on the issues will lose. Issues are attacked with ridiculous slogans, lies and jingoism. Take a position for what you believe in and spin it in the most vicious attacking language possible. It's an absolutely horrible way to do democracy but self censorship, shying away from hot button topics, and answering attacks with reason and thought is a recipe to lose voters to the feel good candidate.
Once the party gets in it can do policy.
12:43 PM on 08/12/2012
How useful could your advice possibly be if you cannot figure out that you would stand a better chance of having HQ listen if you joined the Party and told them yourself? Do not pretend you care about the Liberal Party where you openly expect young Liberals canvassers to be your errand boys and girls; young Liberals who at about the lowest level of the party hierarchy themselves. Your arrogance is no different than that attributed to established Liberals.
06:59 AM on 08/12/2012
How about the LPC positions itself to the left of the NDP. National daycare program, national drug plan, carbon tax, greater emphasis on peacekeeping than war making. Hey weren't those already Liberal policies that just faded away under Cons withering and untruthful attacks.
Problem with Libs is not policies, it's guts.
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dredesch
10:59 AM on 08/11/2012
Branding? Is that all that matters now in politics? Doesn't really matter what you do or don't do, only the branding is important?

The federal liberals shot themselves in the foot by grossly trying to manipulate the "Canada" brand in Quebec, then by trying to say they hadn't done anything wrong and finally by saying that even if they'd done anything illegal, it was for the good cause of Canadian unity, which justified everything.

Doing this, they killed the liberal party in Quebec for a generation. No amount of rebranding will fix that any time soon.
10:52 PM on 08/10/2012
He does it by stealth and by using highly-paid proxies. Nevertheless, Mitt the Moron still manages to promote hatred. To see how, please visit WRISEUP.COM
The Westender
People prefer simple lies to complicated truths
10:10 PM on 08/10/2012
Like a good friend said the other day, "Even the Liberals, aren't the Liberals anymore" I also have been a supporter for my adult life, from Pearson till about the time Bob Rae decided not to run and the best alternative they could talk was, sadly, Justin Trudeau.

Find your way again and lets talk, but till then I am looking at the NDP.
04:10 PM on 08/11/2012
Excellent comment . This is a very well thought out article . The Libs should look at hiring this woman . Completely agree they need to find their way, articulate what they would do to solve or at least ameliorate the problems being faced by a great many Canadians Dosen't require Red Books . Just factual statements and committment.
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mxd89
I'm a bit sick of labels these days.
09:20 PM on 08/10/2012
Eh, whatever. The Liberals are just a socially progressive version of the Conservatives. They're both for destructive neoliberal policies that gut out the middle class and wreck our environment. They can wallow in the 10% popularity mire for years, I hope.
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Imma Okay
02:58 AM on 08/11/2012
The Liberals are now the Progressive Conservatives, while the Conservatives are now the Reform party. I think the NDP might be shifting slightly to the right as well.
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mxd89
I'm a bit sick of labels these days.
09:53 AM on 08/11/2012
Under Mulcair, the NDP is definitely moving to the Canadian centre (which would still get shouts of "communist!" by Americans). Still, it's probably what they need to win the next election - and I'll be far happier with even a moderated NDP than any of the other corrupt and out of touch bozos.