When it comes to technology, most of us only take action when something goes wrong. We are in the habit of only fix technology when it breaks, as opposed to planning for problems or taking proactive steps to prevent them. When something does break, it catches us off guard, and is usually accompanied by frustration and stress.
Rather than "putting out fires", or responding to or spending money to resolve problems unexpectedly, it's better to take a proactive approach, or preventative maintenance. For example, replacing computers every 3 to 5 years on a planned schedule. That said, unexpected things can happen, but that's where having a strategy in place, such as automated backups, can relieve any worries.
To allow technology to perform at full capacity, simply performing routine maintenance is all that is needed, such as malware scans, applying Windows Updates, or blowing dust out of the case using compressed air. As simple as these tasks are, many people and businesses don't do them, or at least not as often as they need to.
It is imperative to use automated backup solutions, on-site and off-site. The fact is that even with the best intentions, most people simply forget or put off the task of doing manual backups because it's a tedious process. Automated backup is inexpensive, and worry-free. A couple of examples are Carbonite.com (promo code "leo" for two free months) and NerdsBackup.com (promo code "kevinatnos")
Using software to know the status, or "health" of computers or devices can provide tremendous peace of mind, knowing the computer(s) is being monitored 24/7, sending alerts to your I.T. provider when a problem occurs, such as a virus infection. In some cases, they would end up calling YOU to inquire about resolving the problem before you're even aware of it.
Rather than staff only talking to their I.T. provider where they are in a panic or frustrated, they will hear "Don't worry, there isn't a problem, we're just here to do some routine work and check on things. Everything is fine", they are pleasantly surprised! That can often lead to the question: "Oh, since you're here, can you look at something for me?"
On that note, it's important to take the "little things" seriously, because they can be nagging frustrations that people deal are dealing with on a daily basis! Some of which can lead to more serious issues, so it's wise to address them early, which goes back to the concept of being proactive.
Taking this approach, along with the ability to monitor the health of your technology, at home or at work, allows your I.T. provider to stay on top of things 24/7, and most importantly, saves you money with a predictable budget.
You shouldn't have to worry about getting the latest Windows Updates, or what to do if your hard drive fails. That is the responsibility of your I.T. provider. This approach enables you to focus your time on your business.