The need for a harmonized communication system is paramount or infection will spread. A lack of smooth channels between departments within the hospital led to a combination of confusion and misguidance. Thanks to the whistleblowers, other secondary factors such as lack of proper equipment and disposal of medical waste appeared to be mishandled. Then there was the overall morale of those working inside, which seemed to be poor at best. While this could be expected, there was little questioning of the hospital when it apologized for its handling of the situation.