Email Etiquette

Five Ways To Keep Your Tone In Check When Writing Business Emails

Matthew Held | Posted 10.09.2014 | Canada Business
Matthew Held

Shipley and Schwalbe provide an email exchange example between a lawyer in London, England and a secretary that got published in British newspapers. The lawyer, who specializes in computer law and electronic commerce, had lunch with a secretary at their law firm. The secretary accidentally spilled ketchup on his pants.

12 Tips For Better Email Writing

Bruce Mayhew | Posted 07.07.2014 | Canada Business
Bruce Mayhew

Email writing training is one of my favourite topics. I often write about the impact of good (and bad), email writing on our professional success and reputation. Email has gone far beyond sending a simple message. But it's important we don't forget that our email behaviour will help make or break our reputation.

Is Someone You Love a Serial Forwarder? Get the Support You Need

Penny Will | Posted 02.01.2014 | Canada Living
Penny Will

The forward button is like the penny, or the cigarette lighter in a car. At one time it may have been a good idea, but times change and Gmail, Yahoo, and Outlook need to change. If you have been guilty being a serial forwarder, it's not too late, you can become a good friend once again by following these simple steps.

Emily Post's Advice On Writing a Love Letter

Karen Cleveland | Posted 04.09.2013 | Canada Living
Karen Cleveland

As if Emily Post prophesized the Internet's ability to make a message go viral, she warned, "Never write a letter to anyone -- no matter whom -- that would embarrass you were you to see it in a newspaper above your signature." Or, I'd add to that, a screen grab of your declaration on someone's Tumblr. This all sounds terribly unromantic, doesn't it?

Sticky Situation: 12 Steps to Recover From 'Send' Syndrome

Julie Blais Comeau | Posted 03.26.2013 | Canada
Julie Blais Comeau

Every modern day professional has at least one e-story to tell. Click that 'Send' button and you could be clicking your career away. Accidental emails can cause embarrassment, compliance issues, end a career or simply make the recipient smile. Here are 12 steps to avoid "send syndrome" and that sinking stomach feeling:

I Love my BlackBerry, But...

Selena Cameron | Posted 01.08.2013 | Canada Business
Selena Cameron

Confession: I'm completed addicted to my BlackBerry. As a working mom of three kids six and under, it has freed me from my desk and made me more productive than I ever imagined. But, something happened last week that stopped me in my tracks.

Reply All: Good for All? Or Threat to All?

Yoni Goldstein | Posted 08.22.2012 | Canada
Yoni Goldstein

Immigration Minister Jason Kenney set off a frenzy in Ottawa after he accidentally sent an e-mail in which he described Alberta's deputy premier as a "complete and utter asshole" to a larger audience than he intended. Such is the problem of the "reply-all" function in e-mail. This simple mistake shows how we have devalued communication and correspondence. Yet, it also exists as the ultimate communication tool.

Think Outside of the Inbox to Combat Email Overload

Liane Beam-Wansbrough | Posted 09.20.2011 | Canada
Liane Beam-Wansbrough

Why is it we can spend hours on our computer and then wonder what we accomplished in a day? It often seems that the very tools that are supposed to help us save time actually take up more of it.

Email Time Travel

Mark Jeffries | Posted 09.10.2011 | Canada
Mark Jeffries

Sometimes our best intentions to build relationships and effectively connect fall by the wayside. But you should never allow the passage of time to hinder your potential. It's time to get into your email 'time machine' and put yourself back on their radar.

Email Etiquette

Debra Goldblatt-Sadowski | Posted 09.07.2011 | Canada
Debra Goldblatt-Sadowski

Email is such a huge part of our daily lives, yet it's surprising how many people lack proper email etiquette skills. Here are some tips that I believe will make virtual communications a happier experience.