One of the benchmarks that Ontario Minister of Health Eric Hoskins would like to study is patient satisfaction. There are various metrics that he's proposed, including ability to access family physicians within 48 hours, and of course how satisfied patients are with their care. This is all part of wanting health care to be more "patient centred." One would think that if you have a better health-care outcome, you're going to have more satisfied patients. Somewhat surprisingly, however, real world data around this very topic shows that the opposite, is in fact, true.