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Canadians and Americans agree on one thing: Airlines suck.
"This strikes me as an an attempt to shield airlines from complaints ..."
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United is also vowing to reduce, but not eliminate, overbooking.
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United had the second-highest level of animal deaths of any U.S. airline last year.
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In this writer's experience, voters and consumers are forgiving. They are profoundly aware of the tendency of humans to have human failings, being human beings themselves. And, as long as mistakes are not being made all the time they will forgive and forget and move on.
Company executives said it's too soon to know if the incident is hurting ticket sales.
“He was really scared... He kept saying ‘is everything going to be OK?’’’
The change comes after a passenger was dragged off his fully-booked flight.
Joshua Roberts / Reuters
Richard Bell's wife Linda said the airline gave him a travel credit.
Kamil Krzaczynski / Reuters
"If you offer enough money, even the guy going to a funeral will sell his seat."
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David Dao suffered a "significant" concussion and broken nose after he was removed from the plane.
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Overbooking is "a valid business process."
CHICAGO — The passenger dragged from a United Express flight suffered a "significant'' concussion and broken nose, and he lost two front teeth, one of his lawyers said Thursday. Dr. David Dao has been...