John Gress / Reuters
The U.S. Department of Transportation has recorded the lowest-ever rate of passenger bumping.
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Valentin Duthion has spinal muscular atrophy, and requires his wheelchair to get around.
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Canadians and Americans agree on one thing: Airlines suck.
"This strikes me as an an attempt to shield airlines from complaints ..."
Damien Mcfadden/Shutterstock/AP via CP
United is also vowing to reduce, but not eliminate, overbooking.
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United had the second-highest level of animal deaths of any U.S. airline last year.
Lucas Jackson / Reuters
In this writer's experience, voters and consumers are forgiving. They are profoundly aware of the tendency of humans to have human failings, being human beings themselves. And, as long as mistakes are not being made all the time they will forgive and forget and move on.
Company executives said it's too soon to know if the incident is hurting ticket sales.
“He was really scared... He kept saying ‘is everything going to be OK?’’’
The change comes after a passenger was dragged off his fully-booked flight.
Joshua Roberts / Reuters
Richard Bell's wife Linda said the airline gave him a travel credit.
Kamil Krzaczynski / Reuters
"If you offer enough money, even the guy going to a funeral will sell his seat."
David Dao suffered a "significant" concussion and broken nose after he was removed from the plane.